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durlum > Customer satisfaction


Evolving designs and forms point the way forward.

Dynamic structures and evolving work cultures are the product of the above claim. durlum faces this challenge in its endeavours to provide a range of solutions that optimally match the people using them.

Please take a few minutes to complete our survey.
We value your opinion.

The aim of this form is to investigate and improve our work by looking at it from your perspective. By completing this survey you will help us to optimise processes, highlight areas in need of improvement, and, most importantly, to remedy such areas.

Thank you very much in advance


Rating options:

1 = Excellent
2 = Good
3 = Average
4 = Bad
5 = Unacceptable


1 | How would you rate the quality of our advice?

From a technical perspective
From a project perspective
From a customer perspective
1 2 3 4 5


2 | Would you rate our offer preparation service in terms of:

Speed
Clarity
Price
1 2 3 4 5


3 | How would you rate our delivery terms in the following
     fields?

Flexibility
Punctuality
1 2 3 4 5


4 | How would you rate our product packaging in terms of:

Stability
Labelling
Padding/cushioning
Suitability for transport
1 2 3 4 5


5 | Does our product quality meet your expectations in terms
     of:

Materials
Workmanship
Ease of installation
1 2 3 4 5



6 | Please add any other comments, suggestions etc. you
     may have in the box below:

   


7 | Your contact details

Name    
Company    
Address    
Postcode    
Town/City    
E-mail    


   

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